Muhammad Fouzul Kabir
GoHighLevel Expert · AI Automation Architect · Senior Project Lead
Results-oriented professional with a track record of 4 promotions in under 12 months at HL Pro Tools (BAM LLC Global). Specialist in GoHighLevel full-stack delivery, AI automation, team leadership, and client success. Previously drove $500K+ in revenue as Retail Account Manager at Vantedge.ai.
Skill Proficiency
Tools & Platforms
GHL & CRM
GoHighLevel, LeadConnector, Airtable
AI Tools
Claude, ChatGPT, Gemini, Manus, Lovable, Zapier
Project Mgmt
Nifty, Asana, Scrum, Loom, Helpwise
Communication
Slack, Zoom, Google Meet, Calendly
Marketing
SEO Metadata, Google My Business, Twilio, Stripe, Canva
Creative
DaVinci Resolve, Video Editing, Testimonial Production
Certifications
GoHighLevel Expert Certification
GoHighLevel · 2025
Excel Power Workshop
Microsoft Excel · Jul 2024
AI Tools Proficiency
Claude · ChatGPT · Gemini · 2025
Languages
Professional Experience
Creative Project Senior Expert
HL Pro Tools (BAM LLC Global)
Remote (US)
Leading a team of 10–12 members on high-value GoHighLevel creative projects — custom builds, AI automation workflows, SEO metadata, funnel design, and white-label GHL snapshots. Serving as direct point of contact for enterprise clients and driving project delivery from inception to completion.
- Lead a pod of 10–12 project specialists handling all inbound creative GHL tasks
- Architect custom full-fledged GHL builds including funnels, automations, chatbots, and websites
- Build and deploy advanced AI automation workflows — voice AI agents, conversation AI, and Zapier integrations
- Direct client communication on creative project scopes, timelines, and delivery
- Review and QC all outgoing builds for quality, functionality, and client alignment
- Collaborate with the VIP Support team (Level 9 Virtual) as cross-company liaison
- Implement SEO metadata strategies and Google My Business setups and verifications
- Manage Nifty project boards and Asana task pipelines for the team
- Produce Loom walkthroughs and client-facing updates for project progress
Deputy Supervisor, Projects
HL Pro Tools (BAM LLC Global)
Remote (US)
Managed and oversaw all active HL Pro Tools client-facing projects including Breaking 100 (a flagship business-growth course), Priority Support, VIP Support (Level 9 Virtual white-label partnership), and Scrum implementation. Served as primary cross-company liaison between HL Pro Tools and Level 9 Virtual.
- Oversaw the full lifecycle of flagship projects: Breaking 100 course, Priority Support, and VIP Support
- Acted as direct point of contact between HL Pro Tools and Level 9 Virtual (white-label partner)
- Facilitated and enforced Scrum methodology across internal teams in real time
- Designed and enforced SOPs for onboarding, contract management, and project escalation
- Audited VA Pod sign-ups and managed contract compliance (56 leads, 97%+ signed)
- Handled high-priority client escalations, de-escalations, and recovery plans
- Coordinated with Sales (Ryan W.), QA (Afshan Z.), and Ops teams for cross-functional delivery
- Conducted calls with agency owners and clients to resolve open project issues
Junior Chat Support Expert → Senior Chat Support Expert
HL Pro Tools (BAM LLC Global)
Remote (US)
Joined as a Junior Chat Support Expert and rapidly promoted to Senior Chat Support Expert within the first two months. Handled 1,700+ live chats and 700+ video calls with agency owners, achieving 40%+ 5-star CSAT scores. Led pods, managed queues of 70–80 simultaneous chats, and conducted quality assurance across all team communications.
- Managed 1,700+ live chat interactions with GoHighLevel agency clients during tenure as Junior Expert
- Handled 700+ video calls with agency owners providing coaching, walkthroughs, and open office hours
- Achieved 40%+ 5-star CSAT rating — one of the highest performance benchmarks in the department
- Promoted to Senior Chat Support Expert based on merit and top performance metrics
- Led pods of support agents, managing queues of 70–80 simultaneous chats alongside other seniors
- Conducted QA auditing on all team chats to ensure zero missed interactions and premium client experience
- Hosted agency owner coaching calls and open office hours, resolving GoHighLevel technical queries
Retail Account Manager & Floor Supervisor
Vantedge.ai (Boost Mobile Distribution Partner)
Lahore, Pakistan (US Market)
Rose through four roles at Vantedge.ai — a US–Pakistani company operating as a direct distribution partner to Boost Mobile (MVNO). Starting as Virtual Development Manager, reached Retail Account Manager and Floor Supervisor, overseeing 102 employees, driving $500K–$600K in dealer revenue, and supervising the AI Red Dashboard project.
- Supervised a floor of 102 employees across two teams: AI Red Team and Standard Operations
- Drove $500,000–$600,000 in dealer revenue by acquiring and retaining Boost Mobile retail partners
- Managed dealer relationships directly — jumping on calls, presenting revenue analytics, and salvaging at-risk accounts
- Oversaw the development of the internal AI Red Dashboard (data analytics + vibe coding)
- Presented dealer stats and air-driven dashboard data to stakeholders to support retention decisions
- Promoted through VDM → Floor Manager → Floor Supervisor → Retail Account Manager on merit
- Mastered US telecommunications dealer operations, MVNO distribution models, and retail account strategy
Academic Background
Bloomfield Hall School (BHS)
Cambridge Assessment International Education (CAIE) — IGCSE & A Levels. Recognized as Best Debater of the Year for three consecutive years. Vice Captain of the school football team.
Completed IGCSE and A Levels under the Cambridge Assessment International Education (CAIE) curriculum at Bloomfield Hall School, one of Lahore's premier institutions.
Achievements:
- Best Debater of the Year — Awarded for three consecutive years, demonstrating exceptional communication, critical thinking, and persuasive speaking
- Vice Captain, School Football Team (2021–2022) — Led by example, fostered team unity and strategic decision-making on the field
University of Lahore
Bachelor's degree in progress. Actively pursuing undergraduate studies alongside a full-time professional career, demonstrating exceptional time management and dedication.
Currently enrolled and continuing undergraduate studies at the University of Lahore while simultaneously building a full-time professional career in GoHighLevel operations and AI automation. This parallel pursuit reflects strong time management, academic commitment, and professional drive.